Digital Products Refund & Satisfaction Policy

1. 14-Day Customer Satisfaction Guarantee

At Poponi Digital, our mission is to build digital products, Canva templates, and automated spreadsheets that genuinely solve problems and save you substantial time. If within 14 days of your purchase date you find that our digital product fails to perform as described or does not meet your operational expectations, please reach out to our support team at support@poponidigital.com.

2. Refund Eligibility & Review Process

Because digital products are delivered with immediate download access and Canva master template duplication keys, we ask that refund requests include:

• Your original Stripe order number (e.g. POP-2026-XXXX)
• The email address entered at checkout
• A brief explanation of how the product fell short or what technical issue you encountered

We take user feedback directly into the Paige Product Lab to improve formulas, Canva layouts, and instructions.

3. Automated Webhook Reconciliation & Token Revocation

When a qualifying refund is authorized and issued through Stripe, our webhook listener updates your order entitlement ledger and deactivates the persistent download token. Any duplicated Canva or Google Drive copies already saved to your private workspaces will remain governed by their single-user license terms.

4. Third-Party Software & External Brand Subscriptions

Please note that Poponi Digital's digital products shop sells standalone, one-time purchase templates and kits. We do NOT manage billing for third-party subscription software or independent SaaS tools showcased in our brand directory (e.g. ContractFlowAI, AIOptimizedTSP), which maintain separate subscription agreements.